Sime Darby Motors Elevates BYD Owners' Experience in Malaysia newly launch Aftersales Service packages


KUALA LUMPUR, July 4, 2023 – In view of the highly encouraging market demand for BYD’s innovative electric vehicles (EVs) and with a goal to elevate the BYD customer experience, Sime Darby Motors has upped the ante on its after-sales service offerings.

Sime Darby Motors’ extensive end-to-end after-sales services, which range from excellent customer care, state-of-the-art service centres, body and paint services, as well as parts distribution centre, aim to provide a seamless and convenient experience for BYD owners in Malaysia. To further demonstrate this, Sime Darby Motors has recently, launched a range of after-sales service packages to suit BYD owners’ needs.

With an unwavering customer-centric focus, BYD ensures that every aspect of aftersales care meets international standards. Highly trained technicians equipped with specialized skills for expert consultation and service care ensure a worry-free ownership experience for EV owners. Sime Darby Motors operates 3 authorized Body and Paint Centres strategically located in Penang, Klang Valley-Bukit Jelutong, and Johor Bahru, offering dedicated care for minor and major body repairs, supported by advanced mechanical and painting bays. These 3 Body & Paint Centres are insurance panel authorized repairs to provide our BYD owners with professional body repair services. Complementing this, BYD's digital initiatives further enhance customer care, ranging from service diagnostics by technicians to convenient service centre location finding via the user-friendly BYD mobile application. By leveraging a digital tracking system, the parts distribution centre ensures optimal stock availability and timely delivery to BYD locations nationwide, reflecting BYD's commitment to delivering innovative solutions and exceptional customer service.

Jeffrey Gan, Managing Director of Sime Darby Motors Retail & Distribution Southeast Asia, Hong Kong, and Macau, said, “After-sales service is a core component of our value chain. Sime Darby Motors has the highest standard of body & paint centers that are approved by insurance panel, strategically located in Penang, Klang Valley and Johor Bahru. We are please to announce the new launch of service package to ensure our strong commitment to provide peace of mind service in all aspects to all BYD owners in Malaysia.”

To further enhance BYD owners experience in Malaysia, Sime Darby Motors as a distributor is now offering the Service Standard Package and Service Plus Package. The Service Standard Package is available for a three, six and eight-year period or upon reaching 60,000 kilometres (KM), 120,000KM or 160,000KM respectively, with a price range from RM1,688 to RM4,888*. It includes reducer oil service, air conditioning filter replacement, brake fluid service, drive motor coolant service and air conditioning system refrigerant service. Meanwhile, the Service Plus Package is available for a six-year period or 120,00KM, or eight-year period of 160,000KM, with a price range from RM7,888 to RM12,888*. Additional services include windscreen washer fluid replacement, wiper blades replacement (front and rear), remote control battery replacement, 12V battery replacement, brake pads replacement (front and rear) and brake disc replacement (front and rear). Terms and conditions apply.

Sime Darby Motors is proud to offer these comprehensive after-sales service packages, further enhancing the ownership experience for BYD customers in Malaysia. With a robust infrastructure, advanced digital management systems, and a dedicated team, Sime Darby Motors is committed to providing the highest level of care and support to ensure the long-term satisfaction and enjoyment of BYD owners.

About Showroom
At this moment, you may visit showroom below that are ready to serve you:

BYD Ara Damansara (3S) – Sime Darby Beyond Auto 
Address : Block 1, Sime Darby Motors City, 6, Jalan PJU 1A/7, Ara Damansara, 47301 Petaling Jaya, Selangor Business Hours : Monday – Saturday: 8:30 AM – 5:30 AM Sundays & Public Holidays: 10:00 AM – 5:00 PM

BYD Service Center Ara Damansara – Sime Darby Beyond Auto
Business Hours: Monday – Friday 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 12:30 PM
Sunday: Closed
Service appointment contact: 03-7623 8838

BYD Kuala Lumpur @ TREC (1S) – Sime Darby Beyond Auto
Address: E-G-16, E-G-17, E-1-15 & E-1-16 Electric Boulevard, TREC, 438, Jln Tun Razak, 50400 Kuala Lumpur Business Hours : Monday – Saturday: 8:30 AM – 5:30 AM Sundays & Public Holidays: 10:00 AM – 5:00 PM

BYD Gurney Plaza Penang (1S) – Sime Darby Beyond Auto
Address: 170-G-40, Plaza Gurney, Gurney Dr, 10250 George Town, Penang Business Hours: Monday – Sunday 10:00 AM – 10:00 PM

BYD Service Center Penang – Sime Darby Beyond Auto
Address: 191A, Jalan Sungai Pinang, Sungai Pinang, 10510 George Town, Pulau Pinang.
Business Hours: Monday – Friday 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 12:30 PM
Sunday: Closed
Service appointment contact: 04-2020 388

BYD Service Center Johor Bahru (2S)- Sime Darby Beyond Auto
Address: No. 197-199, Jalan Skudai Kiri, Batu 4 ½, 81200, Johor Bahru, Johor, Malaysia.
Business Hours: Monday – Friday 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 12:30 PM
Sunday: Closed
Service Appointment Contact: +60 19-300 5949

BYD Mid Valley Southkey Johor Bahru (1S) - Sime Darby Beyond Auto
Address: G-018A, Persiaran Southkey 1, Southkey, 81100 Johor Bahru, Johor
Business Hours: Monday – Sunday: 10:00 AM – 10:00 PM

BYD Sisma Auto (3S) - Glenmarie
Address : 19, Jalan Perintis U1/52, Section U1 Temasya, 40150 Shah Alam, Selangor Contact : 03-5569 2260 Business Hours : Monday - Friday: 9:00 AM to 6:00 PM Saturday: 10:00 AM to 5:00 PM Sunday: 10:00 AM to 5:00 PM Website : https://byd.sismaauto.com/

BYD Millenium Autobeyond (3S) - Cheras 
Address : No 691, Batu 5, Jln Cheras, Taman Mutiara Barat, 56100 Kuala Lumpur, Federal Territory of Kuala Lumpur Contact : 03-9133 7228 Business Hours : Monday - Saturday: 8:30 AM to 5:30 PM Sunday: 10:00 AM to 5:00 PM

BYD Lee Motors(i) Sdn Bhd – Sg Petani
Address: No. 53-55, Jalan Ncity 1/3, N-city, Sungai Petani, Daerah Kuala Muda, Kedah Darul Aman. Contact: 03-5569 2260 Business Hours: Monday - Friday: 9:00 AM to 6:00 PM Saturday: 10:00 AM to 5:00 PM Sunday: 10:00 AM to 5:00 PM

BYD Customer Care Helpdesk – General Inquiry
Contact: 1300-38-1888
Email Address: byd-customercare@simedarby.com
Operation Hour: Monday – Friday 8:00 AM – 5:00 PM
Website: https://byd.simedarbymotors.my/

About Sime Darby Motors
Sime Darby Motors is one of the leading automotive groups in Asia Pacific, representing luxury brands such as BMW, Rolls-Royce, Jaguar, Land Rover, and Porsche to broad appeal market brands including Ford, Hyundai and BYD, as well as commercial vehicles. Sime Darby Motors is actively involved in all facets of the automotive business – from importation and assembly, to distribution, retail, and rental. Its retail operations feature some of the best and latest state-of-the-art facilities in the region. In Malaysia, Sime Darby Motors Retail and Distribution represents 10 brands, 4 distributorships with over 89 dealers nationwide and 26 wholly owned franchise retail outlets.

About BYD
BYD is a multinational high-tech company devoted to leveraging technological innovations for a better life. Founded in 1995 as a rechargeable battery maker, BYD now boasts a diverse business scope covering automobiles, rail transit, new energy, and electronics, with over 30 industrial parks in China, the United States, Canada, Japan, Brazil, Hungary, and India. From energy generation and storage to its applications, BYD is dedicated to providing zero-emission energy solutions that reduce global reliance on fossil fuels. Its new energy vehicle footprint now covers six continents, over 70 countries and regions, and more than 400 cities. Listed in both Hong Kong and Shenzhen Stock Exchanges, the company is known to be a Fortune Global 500 enterprise that furnishes innovations in pursuit of a greener world.
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